+1 (954) 998-4116

logistics@olrservices.us

Miami, New York, Los Angeles

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Frequently Asked Questions

Looking for quick answers? You’ll find them here. From services and solutions to how we operate, this section covers the most common questions about working with OLR.
Can’t find what you need? Reach out—we are always here to help.

Frequently Asked Questions
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General Information

What is OLR Services?

OLR is a family-owned 3PL logistics provider based in Miami, offering tailored warehousing, fulfillment, and logistics solutions designed to support business growth.

Where are your warehouses located?

Our main warehouses are strategically located in Miami, Los Angeles, and New York to optimize efficiency and reduce shipping costs.

Services

What services does OLR provide?

We provideB2B Fulfillment, Cross-Docking & Transloading, Warehousing & Inventory Management, Bonded Warehouse, Fulfillment by Amazon (FBA Prep), FTL-LTL Services, and customized logistics solutions.

Cross Docking

What is cross docking and transloading?

Cross docking/transloading involves directly transferring goods from incoming trucks or containers to outbound trucks, minimizing storage time, reducing handling costs, and speeding up delivery times.

Pricing & Billing

How does your pricing structure work?

Our pricing is customized based on each client’s specific logistics needs, service types, volumes, and operational complexities to ensure cost-effective, flexible solutions tailored to your business.

Are there discounts for bundled services?

Yes, we offer competitive bundled pricing for clients utilizing multiple services, such as warehousing combined with fulfillment or last-mile delivery.

Technology

Do you provide shipment tracking?

Yes! our advanced shipment tracking technology offers real-time updates and notifications, providing complete visibility throughout the entire logistics process.

Can your WMS integrate with my ERP or any other system?

Yes! Our logistics software solutions integrate with various ERP, accounting and ecommerce systems, streamlining your logistics, sales, and operations management.

Inventory Management

How do you track inventory?

We utilize advanced Warehouse Management Systems (WMS) providing real-time tracking, comprehensive reporting, and inventory forecasting to ensure accurate and efficient inventory management.

Getting Started

How do I request a quote?

You can quickly request a quote via our online form or directly contact our team, and we’ll promptly respond to discuss your logistics needs in detail.

Customer Support

How can I contact OLR support?

You can reach our dedicated customer support team via email, phone, or through our website contact form. We are available to assist you promptly with any questions or issues.

What are your customer service hours?

Our customer support is available Monday to Friday, 9:00 AM to 5:00 PM (EST). For urgent matters, emergency contact channels are available 24/7.

Locations

Where is OLR headquartered?

Our headquarters is located in Miami, Florida—just minutes away from Miami Port and Airport. It serves as the core of our operations, bonded warehouse, and customer service team.

Do you have warehouses outside Miami?

Yes. In addition to Miami, we operate strategic facilities in Los Angeles and New York to provide nationwide logistics coverage and regional fulfillment capabilities.

White Labeling

Do you offer white labeling options?

Absolutely, we offer fully customizable white labeling logistics solutions that allow you to provide expert fulfillment and distribution services under your own brand.

Value-Added Services

What are value-added services and how can they help my business?

Value-added services like white labeling, kitting, pick & pack, and real-time tracking help you customize your logistics workflow, improve efficiency, and elevate the customer experience.

Scalability

Can OLR adapt to my growing business needs?

Absolutely! Our solutions are built to scale with you, whether you’re expanding into new markets, adding products, or increasing order volume.

Technology

What kind of visibility do I have over my inventory and orders?

Through our Warehouse Management System (WMS), you get real-time visibility into inventory levels, order status, and shipment tracking, all accessible through a user-friendly dashboard and features.

International Support

Can you help my company expand into the U.S. market?

Yes. We support international businesses entering the U.S. with bonded warehousing, customs assistance, FBA prep, and flexible fulfillment solutions tailored to your go-to-market strategy.

Miscellaneous

Didn't find your question?

If your question isn’t listed here, please use our contact form or call our support team. We’re happy to provide a personalized answer tailored specifically to your logistics needs.

At OLR, we manage logistics by building strong partnerships.

With transparency, flexibility, and tailored logistics solutions, we ensure your operations run smoothly while optimizing your costs so your growth can continue without limits.

Client-Focused

Logistics built around your goals, not ours.

U.S. Logistics Hub

Strategically located to maximize speed and efficiency.

Technology-Driven

Real-time tracking and smart warehouse management for total visibility.

On Demand Shipping

Flexible, Custom
Pricing

On Demand Shipping

Smart Logistics
Technology

On Demand Shipping

Dedicated Support
Team

On Demand Shipping

Scalable Logistics
Solutions

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What Our Clients Say

OLR is a company dedicated to its work and professionalism. It stands out for its personalized service and solution to requirements, adapting to the many changes that the logistics sector brings every day, making it a strategic partner. Impeccable order, prompt service, and qualified personnel. Definitely a 10/10.
Consumer Electronics

CEO

Excellent experience working with OLR, as a food company, so profesional with the handling of our product and also building a excellent relationship and communication with their clients. Totally recommend.
Food &Beverage

CEO

I was well attended by Alejandra, Roxanne, and Lucas. All of them have perfect timing when handling your cargos. We’ve been working with them for a while and have never had any issues. I highly recommend them as professionals. They are always proactive in solving problems and helping clients.
E-Commerce & Retail

Head of Engineering

Great logistics and technical services. Received and processed a shipment from a third party. Preformed full inspection to include quality audit, repalitized and separated items that were not to specifications.. Once provided report I gave specific instructions to separate and pack good items and defective items. Damaged items were returned to my suppliers with OLR Audit report and good items scanned, serialized, shipped my customer in Latin with my documentation insuring that had none of my vendors information was included and that all items were to established specification. Incredible service and communications. High Recommend
Consumer Electronics

Owner

My experience with OLR has been and continues to be excellent! From day one, they made me feel like my business was a priority, offering personalized service and clear solutions. Their communication is fast and reliable, which provides great peace of mind. They manage inventory and shipments efficiently and digitally, allowing for 24/7 control over everything. In short, they are not only a great logistics service, but also a professional and dedicated team that has become a true partner for my company.
Industrial Equipment

Area Manager North America

We Listen. We Adapt.
We Deliver.

At OLR, your logistics needs shape our solutions, because no two businesses move the same.

We Listen

Logistics Insights & Industry Trends